FAQs
Common Questions
Have a question? Check out our FAQs to find answers to commonly asked questions about our luxurious furniture and personalized services.
Delivery & Shipping
How long does shipping take?
In-stock items typically ship within 2–5 weeks. Custom or made-to-order pieces may take longer depending on production and carrier scheduling.
Do you ship internationally?
Currently, Rheem Luxe Interior ships within the continental United States only.
International customers may use a freight forwarding company at their own expense.
Can I return or cancel my order?
All sales are final. Orders may only be canceled within 24 hours of purchase if production or shipment has not started.
We do not accept returns or exchanges unless an item arrives damaged prior to or during delivery.
Returns & Exchanges
At Rheem Luxe Interior, each piece is carefully inspected before shipping to ensure the highest quality. Due to the custom nature and handling of our furniture, all sales are final. We do not accept returns, cancellations, or exchanges once an order has been processed or shipped.
However, if an item arrives damaged prior to or during delivery, we will gladly exchange it for a replacement of the same item at no additional cost.
To qualify for an exchange:
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Inspect all items immediately upon delivery.
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Note any visible damage on the delivery receipt.
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Take clear photos of the damaged area and packaging.
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Contact us within 48 hours of delivery at rheemluxe@gmail.com or (320) 297-0008.
Customization
Yes. Many of our pieces can be customized in size, color, or finish. Custom orders are final sale and cannot be canceled or returned once production begins.